Helping CX teams

reach loveable CSAT
clear ticket backlogs
reach faster resolutions
optimise their Zendesk
launch AI workflows

We build results-driven, stress-free CX support, from startups to Fortune 100s.
Made to erase ticket chaos, and effortlessly scale operations.

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How we help

Uptime during migration

100

Self-service interactions

vs. H1

% First Reply Time

+93% vs. H1

CSAT Score

+7% YoY

Loved globally by high-growth brands

5/5

Zendesk rating

We’re proud, highly-rated specialists in Zendesk.

20+

Years experience

We've spent two decades helping teams scale support.

95%

Average client CSAT

Our client’s customers are genuinely happier.

50%

Brand services

We’ve helped small startups through to Fortune 100s.

Support feeling stretched?

We get it. Running a CX team can feel like you're fighting fires with a leaky bucket.

You see the ticket pile just keeps growing.
Your system leaves agents scrambling.
And your boss is asking tough questions on ROI.

You need to prove your support operation is a success story: a reliable, predictable asset.

That's where we come in.

We’re experts at CX and building support teams that deliver results. For real.

We cut complexity, bring order to chaotic systems and engineer teams that work smarter.

Ricardo, Lauren & Wil

Koda Ko-Founders

More about Koda

Before teams use Koda
Ticket backlog out of control
Painfully slow responses
Agents drowning in admin
Low team morale
Unhappy customers

After teams use Koda
Backlog under control
Faster resolutions, assisted by AI
Smooth automations
An energised support team
Higher CSAT scores

“This has been the single-best onboarding process I have ever gone through. You made it so seamless.”

Adrienne Nikolovski

Team Lead, Openmarkets Group

Solutions

Built on your
channel mix

Our platform partners support 2,000+ integrations, making it effortless to blend into your channel mix.

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Koda Connect

Implementation

Seamless, zero-downtime platform migrations (Zendesk, Freshdesk & more.), delivering a fully functional system built for scale, fast.

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Koda Amplify

Optimisation

Fine-tune your existing support system to eliminate chaos, and drastically boost agent productivity.

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Koda Blueprint

Strategy

An expert-led strategy to transform your CX function from a cost center into a reliable, high-ROI asset.

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Koda Central

Management

We act as your long-term admin partner, providing continuous monitoring and support to ensure your system always runs at peak efficiency.

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95%

Customer Satisfaction

Raised by +6.9% YoY.

“Koda came to Stake to help structure our Customer Success team, moving from a cost centre into a key feature of our service. They had a strong impact in the way we view our services and how Stake will perceive Customer Success”

Dan Silver

Chief Operating Officer, Stake

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“Optimising our Zendesk use has allowed us handle increased ticket volumes while maintaining our existing resource levels. My team is working more efficiently and our customer experience has improved. I’m thrilled with where we are at.”