Solutions
Every support team hits a wall. Too many tickets, clunky tools, or fragile workflows.
We help you cut through by making support faster, clearer and easier to run.
Implementation
Fast, clean, stress-free setup of your CX platforms. Built right the first time so your team can hit the ground running.
Perfect for
Teams who want their CX platform implemented without headaches.
Built to scale
A future-proof foundation that won’t need rework in three months.
Zero-stress rollout
Clear timelines, clean docs, and hands-on guidance.
Optimisation
Turn your existing CX setup into a well-oiled machine. We refine workflows, speed up response times and remove friction so your team (and customers) can finally breathe.
Perfect for
Growing teams with clunky support workflows and slow queues.
AI-enhanced workflows
A future-proof foundation that won’t need rework in three months.
Faster resolutions
Improve handling and consistency with smarter processes.
Support Strategy
Simple, smart CX planning. We map your customer journey, define priorities, and give you a plan your whole team can rally behind.
Perfect for
Leaders who want an actionable roadmap, not another slide deck.
CX blueprint
A no-fluff plan built around your goals and constraints.
Clear priorities
Know what to do first, what to ignore, and where the biggest wins are.
Management
Ongoing admin, sorted. We’ll handle the configuration of your support platforms so your team can stay focused on serving customers.
Perfect for
Brands who need expert maintenance of their CX tools.
Reported results
Quality checks, reporting and continuous improvement baked in.
Smoother operations
Serviced workflows, settings and automations so nothing slips through.
How we work
Simple, clear steps to better customer support.
Assess your needs
A quick 20-minute call to understand your challenges and goals.
Define our approach
Then we'll propose a tailored plan with clear, actionable steps.
Launch & monitor
We help to implement, optimise, and track results so you see impact fast.
Loved by CX teams
From startups to Fortune 100s, we love building results-driven, smooth, and simple support teams.
Ask away
We’ve been blessed to work with all types orgs, from pre-seed startups to Fortune 100 enterprises.
So chances are, if you’ve got a question, we’ll know where to point you. Here’s a few of our favourites.
Still have questions?
We help teams move faster, by training them how to properly (and not randomly) adopt the AI features of platforms like Zendesk & Maven AGI.
We teach your agents how to work with AI suggestions, search tools and summaries, so you reach faster resolutions, smoother knowledge sharing, and cleaner handovers.
We hear you. System migrations are usually stressful because they lack clear oversight. That’s why we use our specific Koda Connect process.
We are risk-mitigation experts who proactively identify issues and guarantee zero customer-facing downtime. We handle all the complexity, quickly and seamlessly.
We hate projects that can't prove their worth. Our strategy is results-driven from day one.
We configure your system to track the precise metrics your board cares about—CSAT, agent productivity, and resolution time—so you gain audit-ready systems and can prove CX is a high-ROI asset.
Compliance isn't an afterthought for us; it's fundamental.
We specialise in regulated environments and build solutions that are inherently audit-ready. We ensure data integrity and configure your platform for privacy and regulatory standards, giving you one less thing to worry about.
Level up your support
Ready for less ticket drama and agents that feel in total control?
Chat to our friendly team.