Freshworks
One platform, every team aligned.
Unified Solutions
No more scattered tools across sales, support, marketing, and IT—you finally get one ecosystem that talks to itself.
Flexible AI
You’re no longer limited to one rigid deflection model—’Freddy AI’ adapts to your channels and your brand.
Exceptional Insights
Forget digging through dashboards, leaders can ask conversational questions and instantly get charts, patterns, and context that show the real state of customer experience.
Loved globally by high-growth brands
Smart support with Freddy AI
Koda uses Freddy AI to power really smart conversations across support, sales, marketing and IT — all from one platform.
Your team gets fast, context-aware suggestions and automated resolutions. You get happier customers, more efficient workflows, and real results without the heavy lifting
Leading CX experts
Speed up your onboarding under the guidance of 20+ year experts.
Flexible ways to pay
Choose the frequency that suits your team, and pay in your local currency.
Sydney-based team
Hybrid, responsive, and always easy to reach in sunny Sydney.
Custom integrations
Unlock custom applications for a smoother rollout across your stack.
The Koda Difference
Because great support deserves a partner who actually gets it.
A tool for every team, all under one roof
Freshworks spans more than just customer support: it delivers solutions for support, IT / employee service, sales CRM, marketing automation, and more.
With tools like Freshdesk, Freshservice, Freshsales, and others, your support, sales, marketing and IT teams all operate on a shared platform. No more data silos or disconnected workflows.
Ask away
We’ve been blessed to work with all types orgs, from pre-seed startups to Fortune 100 enterprises.
So chances are, if you’ve got a question, we’ll know where to point you. Here’s a few of our favourites.
Still have questions?
Not when we help you design it. We guide you toward the products and features that deliver the highest return, so you only pay for what genuinely moves the needle.
Because we tailor it to your workflows across support, IT, sales, and marketing. We make sure every useful feature is configured, optimized, and fully adopted so nothing valuable gets left on the table.
We bring your team along with training, communication, and early wins that show immediate improvements in their daily work. The goal is adoption without friction — and a tool everyone is happy to use.
Not with us handling the heavy lifting. We simplify setup, migrate what matters, and get your teams live quickly so you see value right away.
We're not going anywhere. You get ongoing support, refinement, and guidance to keep your Freshworks stack running smoothly long term.
Level up your support
Ready for less ticket drama and agents that feel in total control?
Chat to our friendly team.