Zendesk
Your foundation for high-ROI, scalable CX
Simpler ticket handling
No more drowning in scattered emails. Zendesk turns chaos into a structured workflow so you can track and resolve every issue without the stress.
Empower agents with AI
Stops your team from flying blind. AI-powered insights and suggested responses give agents the context they need to solve complex issues in seconds.
Centralise your help desk
Eliminates the need to constantly switch between tabs and tools so you can manage email, chat, and voice in one unified workspace.
Loved globally by high-growth brands
Build a complete customer view
Koda uses Zendesk to pull every customer interaction: calls, chats, or even emails, into one, clean agent interface.
Your team gets perfect clarity and context instantly. We get you faster, higher-quality resolutions.
Leading CX experts
Speed up your onboarding under the guidance of 20+ year experts.
Flexible ways to pay
Choose the frequency that suits your team, and pay in your local currency.
Sydney-based team
Hybrid, responsive, and always easy to reach in sunny Sydney.
Custom integrations
Unlock custom applications for a smoother rollout across your stack.
The Koda Difference
Because great support deserves a partner who actually gets it.
Empower your agents with AI
We don't just set up the platform; we configure Zendesk to deliver the precise metrics your stakeholders demand: CSAT, efficiency, and resolution time.
We give you the data to confidently prove CX is a high-ROI asset.
Ask away
We’ve been blessed to work with all types orgs, from pre-seed startups to Fortune 100 enterprises.
So chances are, if you’ve got a question, we’ll know where to point you. Here’s a few of our favourites.
Still have questions?
Honestly? It might be. We aren’t exclusive to Zendesk—we also work with Freshdesk, Pipedrive, and others.
The "best" platform is the one that fits your specific stage and complexity. Let’s jump on a quick, no-strings-attached call to assess your needs. If Zendesk isn't the right fit, we’ll tell you.
You won't have any. We use our Koda Deploy process to build your new environment in a "sandbox" while your team continues working in the old one. We only flip the switch once everything is tested, verified, and your team is ready.
With our configuration? Absolutely. We specialise in FinTech and high-compliance environments. We architect the system to handle strict data privacy and complex escalation workflows so you stay audit-ready.
Zendesk is completely modular. We can help you start with a lightweight setup today and simply "turn on" enterprise features (like AI agents or advanced routing) only when you actually need them.
Level up your support
Ready for less ticket drama and agents that feel in total control?
Chat to our friendly team.