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Tired of ticket backlogs and agents stumbling on calls?
Book a chat with our friendly crew. No strings attached.
Ricardo, Lauren & Wil
1
Assess your needs
We want to absorb as much as we can in the first 15 minutes. So this half is all about your challenges and where you need help.
2
Then, assess
Based on what we hear, we’ll put together a plan of attack. You’ll leave with actionable steps to take your support to the next level.
3
And, see if we fit
We’re not in sales, and we don’t pretend to be. If our plan meets your needs, perfect. If not—we’ll help you with the best next step.
Loved by CX teams
From startups to Fortune 100s, we love building results-driven, smooth, and simple support teams.
Rated 5 stars
Zendesk Accredited
“Our Customer Success team moved from a cost centre into a key feature of our service. Koda had a strong impact in the way we view our services.”
Dan Silver
Chief Operating Officer, Stake
“My team is working more efficiently and our customer experience has improved. I’m thrilled with where we are at and my stakeholders are too.”
Harriet Herbert
CX Manager, Concept Eight
“We partnered with Koda to implement a new Zendesk Instance for our operational teams. The overall transition was seamless.”
Melissa Lee
Customer Support Manager, ebet
“Optimising our Zendesk use has allowed us handle increased ticket volumes while maintaining our existing resource levels.”
Harriet Herbert
CX Manager, Concept Eight
“Our Customer Success team moved from a cost centre into a key feature of our service. Koda had a strong impact in the way we view our services.”
Dan Silver
Chief Operating Officer, Stake
“My team is working more efficiently and our customer experience has improved. I’m thrilled with where we are at and my stakeholders are too.”
Harriet Herbert
CX Manager, Concept Eight
“We partnered with Koda to implement a new Zendesk Instance for our operational teams. The overall transition was seamless.”
Melissa Lee
Customer Support Manager, ebet
“Optimising our Zendesk use has allowed us handle increased ticket volumes while maintaining our existing resource levels.”
Harriet Herbert
CX Manager, Concept Eight
Rated 5 stars
Zendesk Accredited
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Ready for less ticket drama and agents that feel in total control?
Chat to our friendly team.