Friendlier, trusted support
Founded in 2021, Koda began as one small support project and quickly evolved into a team passionate about solving support ops.
Together Lauren, Wil and Ricardo now run a nimble ship ready to bring predictability, calm and clarity to CX teams globally.
Zendesk rating
We’re proud, highly-rated specialists in Zendesk.
Years experience
We've spent two decades helping teams scale support.
Average client CSAT
Our client’s customers are genuinely happier.
Brand services
We’ve helped small startups through to Fortune 100s.
We help turn customers into brand advocates, improve employee engagement and deliver shareholder results.
Expert CX guidance
Get faster setups, cleaner workflows, and better results across Zendesk, Maven AGI, Freshdesk, and Aircall, all handled by our experienced crew.
Flexible ways to pay
Choose the payment style and currency that suits your team, so you get the help you need without any financial friction.
Referral discounts
Sign up through Koda and unlock meaningful platform discounts that make upgrading your support stack easier and more affordable.
Sydney hybrid support
Meet in person, solve issues faster, and get real support from a team that’s right around the corner, just here in sunny Sydney.
Our team
The passionate professionals behind our support solutions.
Lauren leads Koda's consulting, focusing on the human element of CX to drive efficiency and team happiness. She implements best practices that transform a support function's culture into a high-performing asset.
Ricardo drives Koda's vision, ensuring client projects yield efficiency and high ROI. His expertise grew during the Stake turnaround, where he eliminated the ticket backlog and built a scalable CX structure.
Wil is Koda’s expert on project execution, ensuring seamless deployments and optimisations. He focuses on measurable outcomes, translating complex requirements into functional solutions that enhance productivity.
Founded in 2021
Ricardo and Lauren discovered their shared passion for improving support teams whilst working together.
Grown out of Sydney
We land our first client (Stake) during the Gamestop frenzy, build a team, and a clear backlog in just 3 months.
Built to be whole
Coda [ˈkoːda]: the “end or concluding passage”. We evolve into a new era, setting up support teams for success.
Running on wins
Today, we operate globally, and continue to grow proudly alongside our partners, platforms and clients.
Starting from scratch?
If you’re not sure which platform suits you best, Koda can help you find the right platform, for free.
Loved by CX teams
From startups to Fortune 100s, we love building results-driven, smooth, and simple support teams.
Level up your support
Ready for less ticket drama and agents that feel in total control?
Chat to our friendly team.