annabelle850May 5, 20226 minThe paradox of choice in a customer support context 🤯Having lots of choices can be overwhelming. So much so that an abundance of choices can often lead to non-action (e.g. not buying...
annabelle850Mar 8, 20223 minCovid and customers - how to past 2 years have changed the way we think about support 💭These days, customer support is being recognised as a revenue generating function rather than a cost centre. “Customer service is now a...
annabelle850Feb 16, 20224 minGreat customer support boosts our mood and changes our behaviour towards others 🌈Nowadays, it goes without saying that customer satisfaction (CSat) drives business performance. Having happy customers leads to more...
Koda BlogJan 11, 20224 minSay more with less - why complex language is often unnecessaryA unique skill is taking something complex and being able to explain it simply and clearly. Referred to as “the curse of knowledge”,...