Having lots of choices can be overwhelming. So much so that an abundance of choices can often lead to non-action (e.g. not buying...

These days, customer support is being recognised as a revenue generating function rather than a cost centre. “Customer service is now a...

Nowadays, it goes without saying that customer satisfaction (CSat) drives business performance. Having happy customers leads to more...

A unique skill is taking something complex and being able to explain it simply and clearly. Referred to as “the curse of knowledge”,...