Blog | Koda Support

The paradox of choice in a customer support context 🤯

Having lots of choices can be overwhelming. So much so that an abundance of choices can often lead to non-action (e.g. not buying...

Covid and customers - how to past 2 years have changed the way we think about support 💭

These days, customer support is being recognised as a revenue generating function rather than a cost centre. “Customer service is now a...

Great customer support boosts our mood and changes our behaviour towards others 🌈

Nowadays, it goes without saying that customer satisfaction (CSat) drives business performance. Having happy customers leads to more...

Say more with less - why complex language is often unnecessary

A unique skill is taking something complex and being able to explain it simply and clearly. Referred to as “the curse of knowledge”,...

Why customer satisfaction is the key to success, and how to get it right 🌟

Customer satisfaction creates more brand advocates The importance of customer satisfaction (CSat) cannot be downplayed. Analysis across...

Emojis improve communication and engagement 🧐📈

Research has shown that a picture is really worth a thousand words 🎨 Studies have found a positive trend between emoji use and brand...