The paradox of choice in a customer support context 🤯
Having lots of choices can be overwhelming. So much so that an abundance of choices can often lead to non-action (e.g. not buying...
The paradox of choice in a customer support context 🤯
Covid and customers - how to past 2 years have changed the way we think about support 💭
Great customer support boosts our mood and changes our behaviour towards others 🌈
Say more with less - why complex language is often unnecessary
Why customer satisfaction is the key to success, and how to get it right 🌟
Emojis improve communication and engagement 🧐📈