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  • What type of companies does Koda work with? 🏢
    It sounds cliché, but we really do work with companies of all sizes! We've worked in startups to help build support teams and within more established companies to help improve their existing support strategies.
  • What aspects of a support function does Koda focus on? 🔎
    We can help with all the elements required to build a strong support team. Whether you're looking to develop your team members, launch/enhance support channels or improve your customer culture and performance, we have the expertise to help you boost your support function.
  • Where does Koda operate? 🌎
    We cover all time zones and have extensive experience driving projects remotely (who doesn't these days!). Our partners are located in London, Sydney and Wellington.
  • Why should we improve our customer support team? 📈
    A healthy customer support team can be a catalyst to marketing activity by helping turn customers into advocates of your brand. Companies that view support teams as opportunities to boost revenue, as opposed to a cost centre, are proven to have higher chances to succeed. Koda helps point your support function in the right direction early on, so you don’t have to untangle poor processes and behaviours in the future.
  • What systems does Koda work with? 🤖
    We've partnered with the top providers of CX technology (including Zendesk, Freshdesk, Intercom and others) to help you create support strategies that deliver scalable growth and amazing experiences for customers and team members. We can help you pick software for your new team or enhance your existing software to enable processes that would make your team more efficient. We combine our in-depth technical knowledge with our CX expertise in process optimisation, procedure writing and training to deliver a turnkey solution for your team.
  • How much is the initial consultation fee? 💵
    We don't charge one. Our objective before signing on to manage a project is to ensure we'll be able to add value based on your objectives. If we don't see a good fit, we'll let you know.
  • How much do projects cost? 💰
    Our first step is to add up the hours we think will be necessary to complete the project. From there, we'll work with you to assign a cost to it. It depends on how quickly you want to get things done. We'll make sure to give you the most cost-effective option without compromising the quality of the work.
  • How long do projects take? ⏳
    We've managed projects that last weeks and have had more in-depth engagements that have lasted 3-5 months. It all depends on the scope and number of workstreams you want us to focus on.
  • How do I get in touch? 💬
    You can use the contact form, give us a buzz at +61491612828 or email for any questions and enquiries 😊
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